Privacy Notice

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter referred to as the “Law”), we provide you with this comprehensive privacy notice (hereinafter referred to as “Notice”), and in this regard, we inform you as follows:

1. Responsible for protecting personal data

VR SATIL S de R.L. DE C.V., with its address for notifications at Calle Paraíso Este 2671, Lomas de Rosarito, Playas de Rosarito, C.P. 22705, Baja California, Mexico, is responsible for the treatment and protection of personal data collected from you.

2. Information about our privacy officer and how to contact them

Our privacy officer is the individual within our company who, in compliance with Article 30 of the Law, has been formally designated to:

  1. Handle requests from individuals to exercise their rights.
  2. Promote and ensure the protection of the personal data in our possession.

For everything related to the treatment and protection of personal data, you can contact our privacy department by sending an email to: contacto@vrsatil.com.

3. Personal data we collect

To fulfill the purposes outlined in Section 4 of this notice, we will collect personal data in the following categories:

  1. Identification data
    • -Email address.
    • -Contact information (home, office, and/or personal phone).
    • -Full name.
  2. Sensitive data

    The data mentioned in this section are those that may affect the intimate sphere of the individual or whose use may result in discrimination or a potential risk to their privacy. The collection of this data is carried out for specific purposes described later, and these are gathered with the highest level of protection. Sensitive data includes the following:

    • -Valid official identification.
    • -Tax status certificate.
    • -Unique Population Registry Code (CURP).
    • -Personal address.
    • -Proof of address.
    • -Banking data.
4. Purpose of processing the personal data collected

The personal data you provide to VR SATIL will be used for the following primary purposes, which are necessary to provide the service you request:

  1. To identify and contact you.
  2. To process the acquisition of services and deliver or provide the acquired services, as applicable.
  3. To bill your purchase.
  4. To process service cancellations.
  5. To validate benefits offered, offer discounts, or promotions.
  6. To handle post-sale service requests.
  7. To handle and follow up on complaints and suggestions.
  8. To comply with legal obligations related to the products and services we provide to you.

Additionally, your personal information will be used for the following secondary purposes, which are not necessary to provide our services or products but allow us to offer better service and develop our legitimate commercial interests:

  1. To send you advertising through any means.
  2. To offer you promotions.
  3. To provide you with coupons and/or discounts for marketing purposes.
  4. To invite you to corporate and special events.
  5. To conduct surveys to evaluate the quality of the service we provide.
  6. To carry out all kinds of commercial prospecting, advertising, promotional, and marketing activities.
  7. To conduct sales analysis and track your consumption behavior.
5. Limiting the use and disclosure of your personal data

VR SATIL will limit the use, processing, and protection of personal data as outlined in this “Privacy Notice”, and will adhere to the objectives and purposes agreed upon with its clients, suppliers, or third parties related to the services and products marketed by the company.

The electronic systems, as well as the website of VR SATIL, are properly protected and under constant observation to prevent the loss or leakage of the personal data provided.

6. Consent revocation:

If you do not wish for your personal data to be processed for the secondary purposes mentioned, or any of them, you may revoke the consent you have given us for the processing of your personal data.
To request the revocation of your consent, please send a written request stating the reasons for revocation to the following email address: contacto@vrsatil.com.
You may also delete your user account from our website and unsubscribe by following the corresponding steps in the link provided within emails sent by VR SATIL under the label “unsubscribe”.

7. ARCO Rights:

All your personal data is treated in accordance with applicable and current legislation in the country. Therefore, we inform you that you have the rights (ARCO) to Access, Rectify, Cancel, or Oppose the treatment of your Personal Data at any time; these rights can be exercised through the Privacy Department responsible for data security by email at: contacto@vrsatil.com. Through these channels, you can update your data and specify the means by which you wish to receive information, as, in the absence of such a specification, we will freely choose the most appropriate channel to send you information.

8. Modifications to the Privacy Notice:

This Comprehensive Privacy Notice may be modified or updated at any time; if a modification requires a new notice to be made available to you, it will be communicated through our website, email, and/or in the VR SATIL notices area. In the case of a mere update, it can be consulted directly on the website or the notices area.

9. Personal Data Privacy Department:

If you have any questions, complaints, and/or suggestions about this Comprehensive Privacy Notice, or regarding the treatment of your Personal Data, please contact our Personal Data Privacy Department (Sales and Shipping Department), where we will be happy to assist you:

  • Address: Calle Paraíso Este 2671, Lomas de Rosarito, Playas de Rosarito, Baja California.
  • Email: contacto@vrsatil.com